Spa Receptionist

All applicants must be able to provide evidence of their Right to Work in the UK.

Must have valid UK Driving Licence and vehicle to commute due to hours and location

Hours - 24 hours

Shift Pattern - 06.00am -14.00pm / 10.00pm until 18.00pm

Employee Benefits - What we offer you

We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:

• Pay increase following successful probationary period
• Meals on Duty
• 30 Minute Paid Breaks
• 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service.
• NEST pension scheme for all eligible employees.
• FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services.
• Ongoing development, training and opportunities to progress.
• Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum)
• Regular rewards and recognition with monthly, annual and long service awards.
• Preferential membership fees for our award-winning Nàdarra Spa.
• 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop & Spa Retail (excluding sale items), Food & Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy.
• Uniform provided for guest-facing roles.
• FREE on-site parking.

Role Overview

The main aim of this role is to provide a warm and welcoming experience to guests arriving at the hotel, through-out their experience, until check-out. Enhancing the customer experience by supporting the Spa Reception & Memebership Manager at all times with ideas about how to continuously improve the service we deliver. Key to the role is communicating all amendments to the operations team in a timely and clear manner.

Reporting to: Spa Reception & Membership Manager & Spa General Manager

Hourly rate: £11.45 per hour (plus tips)

Main Responsibilities

OPERATIONAL:

• Provide exceptional service, ensuring promptness and efficiency.
• Know treatments, services, and promotions thoroughly.
• Follow operational procedures and appearance standards.
• Distribute bookings evenly among staff.
• Address member and guest queries promptly.
• Maintain accurate client records.
• Foster positive relationships within the department.
• Ensure equipment functionality and key control.
• Report unusual occurrences immediately.
• Demonstrate shift flexibility.

FINANCIAL/COMMERCIAL:

• Understand pricing, daily budget, and sales strategies.
• Enforce cancellation policies and charge treatments accurately.
• Document and authorize irregular transactions.
• Conduct cashing up and monthly stock takes.
• Process payments efficiently.

HUMAN RESOURCE:

• Attend induction and company training.
• Cultivate positive working relationships.
• Adhere to leave SOPs and attend training sessions.
• Maintain compliance with dress code and hygiene standards.

SALES AND MARKETING:

• Drive sales and achieve daily targets.
• Promote special offers and events.
• Maintain promotional materials.

IT SYSTEMS:

• Ensure data integrity of IT systems.

HEALTH & SAFETY/LEGAL:

• • Maintain equipment and adhere to safe practices.
  • Follow first aid procedures and report issues.
  • Attend Health & Safety Meetings.

Person Specification

Essential

• You genuinely care about the guest and seek to exceed their expectations
• Experience of working in a fast paced and system driven environment.
• Confident and eloquent when speaking on calls
• Have excellent numeral and written skills
• Have excellent organizational skills
• Passionate about customer service
• Enthusiastic and positive outlook
• Flexible approach to working hours as business needs dictate
• The ability to respond quickly and positively to a range of work situations
• A good level of computer literacy (outlook, word, PowerPoint and excel)
• At all times portray a professional image by wearing the uniform provided
• Has a can-do, will-do attitude

Desirable

• Displays a solution based approach to any situation
• Previous experience in working in hospitality

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